Arbitrators are impartial third parties who are responsible for listening to and resolving disputes between opposing parties. They can work alone or in a panel with other arbitrators. In some cases, they can also decide procedural matters, such as what evidence can be presented and when hearings should be held. After hearing both sides of the dispute, the arbitrator will issue an arbitration award, which can only be challenged under certain conditions.
Due to their role as decision makers, arbitrators cannot engage in discussions to reach a settlement between the parties.